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kiroo

Shipping policy

Shipping Policy

Kiroo Shipping Policy

Effective date: October 12, 2026

This policy explains how orders from Kiroo ("Kiroo," "we," "our," or "us") are processed, shipped and delivered. By placing an order, you agree to it.

1. Where We Ship

We currently ship to addresses in the United States, including APO/FPO addresses. Orders to other countries aren't available at checkout yet.

2. Shipping Cost

  • Every order ships free with tracking: the 30 Day Plan, the 90 Day Plan and one-time purchases.

3. Processing Time

Orders placed on a business day usually ship within 1 business day. Orders placed on weekends or US holidays ship the next business day. During sales and holidays, processing can take up to 3 business days.

4. Delivery Time

Most US orders arrive 3 to 5 business days after they ship. Alaska, Hawaii, US territories and APO/FPO addresses can take longer. Delivery dates are estimates from the carrier, not guarantees.

5. Tracking

You'll get a tracking link by email when your order ships. Tracking can take up to 24 hours to show the first scan.

6. Subscription Shipments

Subscription orders ship on the schedule shown at checkout and in your account. Each renewal follows the same processing and delivery times above.

7. Delays

We're not responsible for delays caused by carriers, weather, natural disasters or other events outside our control. A delay alone isn't grounds for a chargeback once an order has shipped. If your order is late, contact us first and we'll chase the carrier.

8. Address Problems

Please check your shipping address at checkout. We can't change an address after an order ships. If a package comes back to us because of an incorrect address or a refused delivery, we can reship it once you've confirmed the address. Reshipping costs may apply.

9. Lost, Stolen or Damaged Packages

If tracking shows delivered but you can't find your package, check with neighbors and your building's mail area, then contact us within 7 days. If your order arrives damaged, contact us within 14 days of delivery with a photo. We'll work out a replacement or refund under our Refund Policy.

10. Contact

Email harabusinesscontact@gmail.com or use our contact page.

Nothing in this policy limits your rights under applicable law.