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Refund policy

Refund Policy

Kiroo Refund, Return and Subscription Policy

Effective date: October 12, 2026

This policy covers refunds, returns, damaged orders and subscription cancellations for purchases from Kiroo ("Kiroo," "we," "our," or "us"). Nothing in it limits your rights under applicable consumer protection laws.

1. The 90-Day Promise

Give Kiroo Dental Crunch up to 90 days. If your cat won't eat it, or you don't notice fresher breath, email us within 90 days of your order being delivered and we'll refund you.

  • You don't need to send anything back. Opened pouches are fine.
  • Include your order number and one line about what happened.
  • The Promise covers your first order of Kiroo Dental Crunch, one claim per customer and household.
  • The refund covers the full price you paid for the product.

2. Damaged, Defective or Incorrect Orders

Please check your order when it arrives. If a pouch is damaged, unsealed, defective, or not what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you prefer. You don't need to return the item.

3. Returns Outside the Promise

Kiroo Dental Crunch is a food product, so we can't resell or restock returned pouches. Outside the 90-Day Promise and Section 2, we don't accept returns for change of mind.

4. Refund Timing

Approved refunds go back to your original payment method within 10 business days of approval. Your bank or card issuer may take a few extra days to post it. If you haven't seen it after 15 business days, contact us.

5. Exchanges

We don't offer direct exchanges. To switch plans or quantities, contact us or place a new order.

6. Lost or Stolen Packages

If tracking shows delivered but you didn't receive your order, or the package hasn't moved in 7 days, contact us. We'll open a claim with the carrier and work out a replacement or refund based on what the carrier finds. Please double-check your shipping address at checkout, since we can't change it after an order ships.

7. Subscription Orders and Cancellations

Subscribing is optional and is never added to your cart automatically. If you choose a subscription plan, you authorize recurring charges on the schedule shown at checkout.

  • You can skip or cancel anytime from your account or by contacting us. There is no minimum commitment.
  • To stop the next order, cancel before it is charged. A renewal order is "processed" once its payment has been charged and the order has been created.
  • Processed renewal orders aren't refundable for change of mind, including forgetting to cancel. They're still covered by Section 2 if they arrive damaged, defective or incorrect.
  • The 90-Day Promise applies to your first order, not to renewals.
  • Cancelling stops future charges. It doesn't stop an order that has already been processed.

8. EU and UK Customers

If you're covered by EU or UK consumer law, you may withdraw from an online purchase within 14 days of receiving it, without giving a reason, as long as the pouches are unopened and sealed. Opened food products can't be withdrawn for hygiene reasons. Tell us in writing and we'll explain how to return the goods. We'll refund you, including standard outbound shipping, within 14 days of receiving them or proof you sent them.

9. Fraud and Misuse

We may decline refund requests we reasonably believe are fraudulent or abusive, as permitted by law. This doesn't limit legitimate requests, payment disputes or your legal rights.

10. Contact

Email harabusinesscontact@gmail.com or use our contact page. Please include your order number.